Jobs
Interested In Working With Us?
We at Mililani Town Center Pet Clinic have been proudly caring for dogs and cats for over 29 years. Our highly trained staff, led by Dr. Randal Sakaino, and Dr. Jordan Sakaino are passionate about animals. Through our years of experience, we have worked with all breeds of dogs and cats, and understand their particular needs. We know they’re a full-fledged member of the family and we’ll treat them like they're one of our own!
If interested, please send us an email (mtcpetclinic@gmail.com) with your resume attached. We look forward to meeting you!
Receptionist
(Full-Time and Part-Time Positions Available)
Receptionist Essential Responsibilities:
- - Provide top-notch customer service
- - Respond to telephone calls,business emails & faxes
- - Strategically schedule and manage appointments and procedures
- - Triage urgent or emergency phone calls
- - Handle requests for prescriptions & food refills
- - Prepare for appointments
- - Explain estimates and discharge instructions
- - Input charges for heartworm/flea and tick medications and any OTC food and products
- - Collect and process payments and receipts
- - General office cleaning,including but not limited to keeping reception desk area and lobby organized and sanitary
- - Values providing a strong standard of care for the patient
- - Maintain a professional appearance (clothes and attitude)
- - Prepare and maintain medical records
- - Check-in clients/Monitor client flow from check-in to discharge/Monitor schedule
- - Client follow up calls / confirmation calls
- - Managing record requests between other hospitals and specialty practices
- - Fill prescriptions
- - Client education
- - Understand vaccinations, basic lab tests, common diseases and treatments, medications and pet behavior
- - Maintain proper documentation in the electronic medical record & charts
- - Relay appropriate information to/from clients to doctors and/or management team members
- - Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program
MINIMUM QUALIFICATIONS:
- - Responsible & reliable
- - Positive team member
- - Strong,clear communicator
- - Values providing a quality experience for the client
- - Self starter who takes initiative
- - Able to prioritize tasks
- - Able to multi-task & handle busy situations
- - Attention to detail
- - Adaptable,open to learning new information & skills
- - Professional appearance and ethic
- - Has a minimum of 2 years of previous experience working as a veterinary receptionist or in a similar customer service role or medical office is preferred
- - Has knowledge of veterinary or medical terminology
- - Computer skills including Google docs,microsoft,email,scanning and fax
- - Ability to handle dogs and other animals in a calm and compassionate manner
- - Basic understanding of pet care
EXPERIENCE:
- - Veterinary experience: 1 year (Preferred)
- - Customer service: 1 year (Preferred)
WORK SCHEDULE: Days, Evenings, Weekends, and Holidays.
Veterinary Assistant/Technician (Full-Time and Part-Time Positions Available)
JOB DESCRIPTION:
The veterinary technician or assistant plays a critical role in patient care, clinic operations, and helping veterinarians manage time and tasks as efficiently as possible. They assist the doctor during examinations and treatments, and communicate important patient care information to clients. They safely perform technical procedures and maintain hospital supplies and cleanliness. They provide exceptional customer service while maintaining a passion for veterinary medicine.
Responsibilities
- provide compassionate, high standard care to all patients
- restrain patients for physical examinations, diagnostics, and treatments
- perform laboratory work, radiography, venipuncture, medication administration (PO, SQ, IM, IV, topical), pharmacy duties
- acquire medical history for appointments and communicate discharge
- explain instructions to owners
- monitor and carry out treatments as directed by doctors for hospital patients
- prep surgery room and instruments, assist in induction and recovery, monitoring
- of anesthetic depth during surgical procedures
- maintain safe and sanitary environment throughout the clinic
- learn and implement new tasks as the clinic expands and updates medical guidelines/protocols
Position Requirements
Safety
-always first priority for patient and staff
-follow protocols and instructions accordingly
-properly restrain patients
-lifting no more than 50# per person
Physical
-must be able to lift up to 50#
-able to be on feet for long periods of time (8+hours)
-able to restrain large animals, kneel, bend throughout the day
-able to maintain quick and efficient work pace throughout the day
Behavior/Appearance
-maintain professional, positive attitude and work environment, refrain from
gossiping
-friendly and compassionate
-team player
-honest, sense of ethics
-hair neatly pulled back and out of face
-clean scrubs
-closed toe shoes
-no long or dangly jewelry
Performance
-dependable and reliable (shows up for shift on time, does not frequently
call out sick)
-attention to detail, accurate
-productive and efficient (keeps busy, manages time)
-adaptable and calm in unexpected/emergency situations
-self motivated
-able to multitask and prioritize
-willing to learn new skills and information
WORK SCHEDULE:
Day, Night, Weekends, Extended hours, and Holidays.
MINIMUM QUALIFICATIONS:
- Bachelor's Degree or Associate's Degree in Veterinary Technology (required)
- One year previous experience in an animal hospital or clinic (required)
- One year animal handling experience (required)